Effective Date/Last Revision: July 14, 2023
This Policy outlines the products not supported or not accepted by Airhouse Inc (”Airhouse”). By using our software, logistics services, and any other related products, you agree to comply with the latest version of our Acceptable Products Policy.
❌ Alcohol. Regulated goods that require special licensing to store and fulfill. We do not support any beverage with any alcohol content (including, but not limited to, low ABV beverages).
❌ Tobacco / E-Cigarettes / THC. Regulated goods that require special licensing to store and fulfill. Includes (but not limited to) cigars, cigarettes, vapors, marijuana/THC. Accessories may be accepted. CBD products do not fall under this category and can be fulfilled by Airhouse.
❌ Prescription Medicine. Regulated goods that require special licensing to store and fulfill. Any drug that is available to the public only with written instructions from a doctor or dentist to a pharmacist can not be fulfilled by Airhouse.
❌ Firearms and Ammunition. Regulated goods that require special licensing to store and fulfill. Includes (but not limited to) sporting firearms, gun powder.
❌ Live Plants and Live Animals. Regulated goods that require special licensing to store and fulfill. Includes (but not limited to) plants, animals or other living organisms.
❌ Explosive/Flammable/Gases. Hazardous goods that require special licensing to store and fulfill, including (but not limited to) aerosol sprays, airbags, hand sanitizers, essential oils, fire extinguishers, fireworks, fragrances, fuels, inks, lighters, matches, mercury, nail polish, paint, refrigerated gas, dry ice, smoke detectors, wood treatment products.
❌ Toxic. Hazardous goods that require special licensing to store and fulfill, including (but not limited to) insecticides, pesticides and cleaning materials (eco-friendly may be accepted).
❌ Personalized or made-to-order. We do not perform embroidery, hand painting, hand writing, or any form of onsite order-level product customization.
❌ Frozen. We do not support products that require temperature control for storage and/or shipping below 32°F/ 0°C.
❌ Oversized / Overweight: We do not support D2C freight shipping, i.e. when your average product cannot be shipped small parcel (like UPS, FedEx, USPS) and instead requires palletization and freight pickup (>150lbs, or XL dimensions).
⚠️ Batteries: Material Safety Data Sheet (MSDS) should be provided and reviewed by Airhouse before sending inventory containing batteries to our warehouses. For more information, please check our Hazardous Materials Policy.