Airhouse invoices biweekly and payment can be made via credit card (2.9% fee) or ACH.
Order fees (shipping, fulfillment) and project fees will be charged biweekly for orders fulfilled in the previous two weeks. Upon invoicing order fees, Airhouse ****will immediately initiate a transaction and auto-withdrawal the invoice total from the payment method on file two days after the invoice is issued.
Other fees including storage and receiving will be charged monthly. Airhouse will initiate a transaction and auto-withdrawal the invoice total from the payment method on file ten days after the invoice is issued. Any shipping adjustments, processed claims, miscellaneous fees and charges from shipping carriers will also post monthly following review from our Finance team.
For questions about invoices or payment options, or to change the billing contact on your account, please contact our accounting team at [email protected].
To process payments, we are integrating with Balance, a payment provider, in the dashboard. Balance does not store credit card numbers or banking credentials, and uses leading payment processors Stripe and Plaid to securely process payments. (Please see security and compliance information for these platforms here: Balance, Stripe, Plaid.)
You can manage all payment settings on the Payments page in your Airhouse settings.
Please select the primary payment user and add your billing address. Once that is added, you will be prompted to add a bank account or credit card through Balance.
You can add multiple payment methods and select a default method to be used for billing purposes. Airhouse will immediately initiate a transaction and the default payment method will be automatically charged 2 days after your invoice is published.
Airhouse will collect payment in the Airhouse dashboard, and will require either a card or bank account (ACH) on file. If using a credit card, these payments will be charged a 2.9% processing fee. In line with current practice, full itemized invoices will be available within Airhouse.
To pay an unpaid invoice you may need to update your Payment Settings. Once updated, Airhouse will initiate a transaction and auto-withdrawal the invoice total from the payment method on file.
If a payment method has failed, we will attempt to recharge your bank account or credit card. If a payment method continues to fail, fulfillment will be paused until payment has been made. If an invoice is overdue, you have 15 days from when the invoice was issued to update your payment information. If an invoice is delinquent for more than 15 days, fulfillment will be paused until payment has been made.