Effective Date/Last Revision: July 14, 2023
This Policy outlines the operational error policy for Airhouse Inc (”Airhouse”). By using our software, logistics services, and any other related products, you agree to comply with the latest version of our operational error policy Policy.
Operational errors at Airhouse are defined as an error that occurred within our fulfillment centers, involving picking errors, packaging errors, or issues with damaged or lost inventory. The specific cases addressed by Airhouse include:
On the occasion that Airhouse ships an order and an incorrect product is sent, too many units, or too few units are sent due to a picking error, please inform your Account Manager with the relevant information:
Upon validation, Airhouse will initiate a new order to ship the correct item(s), covering the shipping costs. If the incorrect product was dispatched, two remedial options are offered:
Option 1: Airhouse will cover the expense of a shipping label for the return of the incorrect items (domestic shipments only)
Option 2: Airhouse will credit the manufacturing cost (up to $100) of the incorrectly shipped item. This option is recommended if you prefer not to have the end customer return the items, or if the order was shipped outside of the U.S. Please note, Airhouse will not cover retail cost or lost sales expenses.