When possible, edits should be made before an order is sent to the warehouse for fulfillment.
There is a default 5 minute delay between when an order is placed, and when it is sent to the warehouse for fulfillment. Your store's Order Delay may be increased or decreased depending on your preferences. Reach out to your Account Manager to make changes.
Once the warehouse begins the process of fulfilling an order, the ability to make edits or cancel an order depends on the state of the order within the warehouse. Edits and cancellations are not guaranteed once the warehouse has begun processing the order.
After an order is edited in Airhouse, updates from your ecommerce store will no longer be automatic, such as address changes or tracking number updates.
Shipping Notifications
Editing an order in Airhouse will break shipment notifications for your customers. After editing an order you may need to manually update tracking information within your ecommerce store.
Payments
When you make edits within Airhouse, any charges or refunds that are associated with the edit will have to be done manually through your store. After editing an order you will need to manually process updated charges within your store.
When editing an order, you have the option to add or remove SKUs and update quantities ordered.
Navigate to the order you want to manage and from the order action dropdown select "Edit" to make necessary changes.