Airhouse’s Returns feature currently allows for us to track inbound returns accurately to better meet processing SLAs, as well as communicate statuses with you. This feature does not currently assist with label generation or communication with your customer.

<aside> ⚠️ The option for customers to request a return is required for shipments sent from the UK warehouse. For the warehouse to process the return, be sure to submit it on the Return dashboard in Airhouse.

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Returns View

In the Returns dashboard, we display different statuses to grant visibility into how returns are processed and stocked. Please see below for an explanation of key statuses and dates.

DATES

Request Date

This is the date that the return was added to Airhouse, not the date when it was requested by your customer, and not the date when a label was generated.

Delivery Date

This is the date that item(s) were delivered to the warehouse.

Received Date

This is the date that item(s) were received and processed by the warehouse.

STATUSES

Requested The return has been created in Airhouse.

Delivered The return has arrived at the warehouse.

Processed The return has been processed in the warehouse and restocked if not damaged.