Effective Date/Last Revision: July 14, 2023

This Policy outlines the Returns process for Airhouse Inc (”Airhouse”). By using our software, logistics services, and any other related products, you agree to comply with the latest version of our Returns Policy.

Definition:

Any shipment sent from Airhouse and returned back to our warehouse. The return can be initiated by the end customer (regular return) or by the carrier (return to sender - undeliverable). We will process returns the same way, independently of who initiated it.

Requirements:

• Please work with your Account Manager, who will make sure Airhouse’s settings and operations are aligned with your return policy.
• All returns have to be submitted in the Airhouse app, manually or via integration.
• Your customers are responsible for ensuring the warehouse can easily identify a return. Return Orders must be labeled with an order number and your company’s name in the return shipment. Most return tools generate a packing slip for this purpose (Loop for example).
• Return Orders must be returned to the warehouse that it was shipped from. Please confirm the address with your Account Manager.

Services included:

The return flat fee (available in your agreement with Airhouse) includes:

• Collection: receiving of the package back to our facilities.
• Basic inspection: visually inspect items to ensure they are in your preferred condition.
• Restocking: If a return meets your criteria, the items will be restocked and reflected in inventory.
• Damaged item destruction: If a return does not meet your criteria, the items will not be restocked and it will be discarded (unless another instruction is provided).

Services not included - available for an extra charge: