Effective Date/Last Revision: July 14, 2023

This Policy outlines the Service Level Agreement for Airhouse Inc (”Airhouse”). By using our software, logistics services, and any other related products, you agree to comply with the latest version of our Service Level Agreement.


Unless otherwise outlined in your contract, our current service level agreements (SLAs) and processing times are as follows.

Account Managers / Support:

Replies by the following business day.

Warehouse SLAs:

All are based on local warehouse time (below) and expressed in business days.

Warehouse Timezones:

Standard Receiving: